# Email Notifications

Qommentary built-in notification system enables users to stay connected and always in the loop.

{% hint style="info" %}
To configure your SMTP server settings, please refer to [Setup > SMTP Server](https://knowledgebase.qommentary.com/qommentary-admin-console/settings/broken-reference) section
{% endhint %}

Email notifications are defined at a global level and can be customized with your organization's branded HTML templates.

![](https://3420298761-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M43RhGzV8Plu0tfknia%2F-MKXdnRF0cbGzg9IMmtr%2F-MKXgL6rloSVcNezA-wy%2Fimage.png?alt=media\&token=465eaff2-bc5f-4c34-9a3b-b4afdf0b506b)

### Updating email templates

1\. Click on the **Edit** button

2\. Update template HTML on rich text editor

![](https://3420298761-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M43RhGzV8Plu0tfknia%2F-MKXdnRF0cbGzg9IMmtr%2F-MKXh18QFrQqRPZBBVPu%2Fimage.png?alt=media\&token=9c4f165f-2ce3-42c9-a5e4-707c1533c76f)

{% hint style="info" %}
To restore a template back to it's original default state, simply click on the **Use Default** button
{% endhint %}

3\. Click on **Save** button

### Template placeholder tags

Email templates contain placeholder tags which are replaced with relevant information when email notifications are sent.

For a full list of supported placeholder tags, please refer to below table:

#### Supported tags

| Tag name                    | Description                                  |
| --------------------------- | -------------------------------------------- |
| **\[UserFullName]**         | Name of notification recipient               |
| **\[AdminUserDisplayName]** | User who cancelled the workflow              |
| **\[ReviewerDisplayName]**  | Name of commentary reviewer                  |
| **\[Commentator]**          | Name of user who added the comment           |
| **\[Sender]**               | Name of user who added the comment           |
| **\[Link]**                 | URL of application shared                    |
| **\[Message]**              | Custom messaged sent by sender               |
| **\[StepNumber]**           | Current workflow step number                 |
| **\[SubmitterComments]**    | Custom messaged sent by commentary submitter |
| **\[ApprovalWorkflowName]** | Workflow name                                |
| **\[ReviewerComments]**     | Custom message sent by reviewer              |

#### Tag usage

| Template name         | Supported tags                                                                |
| --------------------- | ----------------------------------------------------------------------------- |
| Comment Added         | `[UserFullName] [Commentator] [Link]`                                         |
| Commentary Mention    | `[UserFullName] [Sender] [Link]`                                              |
| Commentary Share      | `[UserFullName] [Sender] [Message] [Link]`                                    |
| Commentary Watch      | `[UserFullName] [Link]`                                                       |
| Workflow Review       | `[UserFullName] [StepNumber] [SubmitterComments] [Link]`                      |
| Workflow Cancellation | `[UserFullName] [AdminUserDisplayName] [ApprovalWorkflowName]`                |
| Workflow Approved     | `[UserFullName] [StepNumber] [ReviewerDisplayName] [ReviewerComments] [Link]` |
| Workflow Rejected     | `[UserFullName] [StepNumber] [ReviewerDisplayName] [ReviewerComments] [Link]` |