Troubleshooting

HTTP Error 500.19

HTTP Error 500.19

Problem An Internal Server error is displayed when trying to access the Qommentary Manager

Possible cause Rewrite module missing. Install the URL Rewrite module included in the Software Dependencies section.

Service Unavailable

Service Unavailable error

Problem A Service Unavailable error is displayed when trying to access the Qommentary Manager.

Solution The Qommentary Engine application pool might be stopped. Try re-starting the Engine service and accessing the Qommentary Manager again from a browser. If the service is stopped again, try the troubleshooting steps below.

Troubleshooting - Option A 1. Open a cmd line terminal 2. Run the following command "C:\Program Files\dotnet\dotnet.exe" "C:\Program Files\Qommentary\Qommentary Engine\Qommentary.Api.dll"

Make sure the installation path reflects your environment

If you see the following screen, there is an issue with the .NET Core Framework installation:

Possible cause .NET Core Framework or one of it's components might be corrupted.

Solution Try repairing Microsoft Visual C++ Redistributable (x64). If you encounter any issues repairing the component, it might be related to missing Windows updates. Try updating Windows and repairing the component again.

Possible cause QlikClient certificate is not installed

Solution Export certificates from Qlik Sense and install client.pfx

Troubleshooting - Option B 1. Open Event Viewer 2. Select Application Logs 3. Check if there's any errors related to rewrite.dll failing to load

Possible cause The version of the URL Rewrite version is not compatible with the current Windows version.

Solution Install the supported URL Rewrite module included in the Software Dependencies section.

415 Method Not Allowed

Spinning wheel when updating or deleting commentary

Problem Extension hangs on spinning wheel when trying to update or delete a commentary.

Possible cause Wev Dav might be enabled in IIS and is interfering with PUT and DELETE methods.

To disable the module, follow these steps:

  1. Open Server Manager

  2. Click on Add Roles and Features

  3. Jump to Server Roles

  4. Look for Web Server (IIS) > Web Server > Common HTTP features

  5. Untick WebDAV Publishing

  6. Click on Next and Install

For more information on disabling Web Dav in IIS, please refer to this guide.

‚Äč